Englewood IT department presents three‑year technology plan; council flags cybersecurity and staffing needs

City of Englewood Information Technology leaders presented a three‑year strategic plan during a City Council study session, outlining priorities that include improving help‑desk service and staff training, strengthening cybersecurity, standardizing governance and capital planning, and expanding data governance and dashboards for decision making.

Joe Eisenbart, Director of Information Technology, described the plan as an effort "to put ourselves in position to support the long term needs of the city as it relates to technology." He said the department’s current capability is largely reactive and that the plan aims to move Englewood toward a documented, aligned and proactive IT function.

Plan structure and priority areas

The plan groups work into four outcome areas:

1) Elevate people and ignite innovation — improve help‑desk procedures, build a centralized knowledge base and increase training and self‑service tools so staff can resolve routine problems…