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County presentation: 2024 city–county resident survey shows high satisfaction with customer service, top priorities remain schools and affordable housing
Summary
Durham County presented results of its 2024 city–county resident satisfaction survey on March 10; the statistically valid sample of 810 residents showed strong ratings for county customer service and identified public schools and affordable housing as top community priorities.
Durham County officials presented the results of the 2024 city–county resident satisfaction survey at the Board of Commissioners’ March 10 meeting, reporting 810 completed questionnaires and a margin of error of ±3.4 percentage points at the 95% confidence level.
Josh Edwards, Durham County Director of Strategy and Performance, and Jason Marado of ETC Institute summarized key findings. “We found that residents have a positive perception of Durham County,” Edwards said, noting that 70.6% of respondents rated Durham as an excellent or good place to live. The survey used a combined county-and-city approach and included questions repeated from prior years to track trends.
ETC Institute’s Marado highlighted areas where Durham rated above…
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