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BSRB complaint caseload rises to about 240; staff report average investigation length near 10 months
Summary
Staff told the board the number of open complaints rose to 241; median/trimmed statistics show most cases close in roughly 100 days, though a few lengthy cases skew averages.
The Behavioral Sciences Regulatory Board's complaint-review update on March 5 showed an increase in open matters and staff-provided timing metrics for investigations.
Cindy, an investigator in the BSRB office, and Executive Director David Pfei reported that the number of open cases has risen to about 241 and that the agency opened most of those in the current year. The packet shows the bureau now tracks open cases by license type and presents a per-license ratio to help compare professions with different counts of licensees.
Pfei described an analysis of cases closed in the last six months. Including all matters produced an average length from report-of-alleged-violation to final closure of about 10 months. Excluding extreme outliers and looking at the upper 80 percent and 50 percent of cases yielded averages closer to roughly 100 days for the typical case. Pfei told the board staff plan to refine that reporting and consider publishing consistent metrics moving forward.
Pfei and staff also highlighted that time-to-close metrics are sensitive to case type and procedure: some matters are dismissed quickly, while others generate extended negotiations, consent orders, appeals or emergency-suspension proceedings that lengthen total case duration.
Board members and staff discussed practical uses for the data and suggested making the metric a recurring agenda item for trend-tracking across fiscal years.
