City staff outlines multi‑phase Tyler Munis ERP rollout, says core modules live and optimization remains
Loading...
Summary
City project leads reported completion of financial, permitting, HR and asset modules in a phased Tyler Munis implementation; staff remain in an extended optimization period and plan additional module rollouts and data‑insights dashboards this year.
City ERP project leads briefed the Fort Pierce City Commission on the multi‑phase implementation of the Tyler Technologies Munis platform, summarizing completed phases, remaining modules and next steps.
ERP administrator Leticia Cruz and ERP analyst Christy Kersting described a phased rollout that began after the city approved acquisition of Tyler in mid‑2021. Phase 1 (Enterprise ERP financials) went live in October 2022 and replaced the city’s legacy accounting system; Cruz said the financial system is now in an extended optimization phase. Phase 2 (enterprise permitting and licensing) launched in July 2024, introducing an online citizen self‑service portal with permit and inspection tracking, online payments and public plan access. Phase 3 (human resources management) partially launched in December 2023, and the city has since relaunched recruitment and employee access features with additional HR modules planned. Phase 4 (enterprise asset management) launched in November 2024 to support work orders and field technician mobile access.
Project staff reviewed the implementation approach—current/future state analysis, configuration, validation and a train‑the‑trainer approach—and acknowledged common challenges: staff turnover, an aggressive timeline and “glitch cycles” as processes were adapted from paper to electronic workflows. Staff described two recurring issues that affect permitting throughput: (1) Tyler’s default queueing by submission date can slow smaller, quick reviews behind very large projects; and (2) some applicants upload entire plan sets as single documents, which forces full resubmission of large files for small revisions. Planning and building staff are encouraging upload of segmented plan sets (structural, electrical, mechanical, plumbing) to reduce rework.
Staff said migration of 35+ years of financial data to a cloud‑based system required thousands of staff hours and noted the launch of a citizen self‑service portal where users can pay invoices, track inspections and download non‑restricted plans. Public works and finance staff were recognized for leading configuration work; the project team said data and insights dashboards and a mobile “MyCivic” app are planned for rollout this year. Commissioners asked for a high‑level dashboard of critical metrics; staff said a data‑and‑insights function is planned for launch within the year.
