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Escondido leaders press to rebuild staff capacity and launch 12-month customer-service initiative
Summary
Council and staff said years of deferred work left the city understaffed and overloaded. The mayor proposed a 12-month program that would close City Hall periodically to let staff catch up on processes and improve customer service; staff said some maintenance needs require outside contractors while others would be addressable if capacity expands.
City officials used the vision workshop to press the case for rebuilding organizational capacity after years of deferred maintenance and staffing reductions.
Mayor White told the council the city's per-capita investment in services has been low for many years and that Measure I gives an opportunity to restore capacity. He presented a catalog of deferred maintenance and a "matrix" of 65 development-services recommendations and asked the council to…
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