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Committee recommends city code changes to limit utility shutoffs during heat and holidays
Summary
The Governmental Operations Special Committee voted to forward an ordinance aligning Richmond’s utility disconnection rules with 2024 state law, prohibiting disconnects during extreme heat and on certain holidays and outlining customer repayment options such as PromisePay.
The Governmental Operations Special Committee voted to forward Ordinance 2025-1134 to City Council with a recommendation to approve, updating city code on gas, water and wastewater disconnections to align with 2024 state law (House Bill 904).
The change will prohibit disconnections during periods the city and state consider a heat risk (discussed in the meeting as a 95-degree threshold) and on days immediately before holidays; it also clarifies related city code references without changing deposit and refund provisions. Committee members voted to recommend the ordinance for approval.
Scott Morris, director of the Department of Public Utilities, told the committee the ordinance is…
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