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Loudoun requests housing staff as voucher caseload grows and inspections backlog rises

2524976 · March 6, 2025
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Summary

Housing and Community Development asked supervisors for three staff: a housing support specialist, a housing inspector and an additional housing counselor to handle increased inspections and voucher caseloads; the department reported a waiting list of more than 900 applicants and 795 households currently assisted.

George Govan, deputy director for Loudoun County’s Housing and Community Development, told the Board of Supervisors March 6 that the department seeks three positions — a housing support specialist, a housing inspector and an additional housing counselor — to respond to growing program workload.

Govan said staff currently manage about 795 households on voucher assistance and that a special HUD set‑aside in 2023 added about 157 newly assisted households; the department now has a waiting list of a little over 900 applicants and is not accepting new applications because of a roughly three‑year expected wait. Counselors manage approximately 203 cases each per year; adding a counselor would reduce average caseloads to about 147 per counselor.

The housing inspector role is intended to sustain required initial and annual inspections for Housing Choice Voucher certifications and to support rental‑assistance programs for people with developmental disabilities and a tenant‑based rental assistance program using HOME funds. Govan said inspections have increased an average of 73% since 2024, and one inspector creates vulnerability if that staff member is absent.

The housing support specialist would provide in‑person and phone intake help and navigation across roughly 14 different department programs and would handle higher‑complexity intake situations for clients with domestic‑violence, child‑protective services or severe health and mental‑health issues; the department said current staff are diverted from other duties to cover that work.

Supervisors asked about immigration and eligibility rules; Govan said eligibility depends on the program and source of funds (some federal programs require legal presence for at least one household member; local programs may require only government‑issued ID). Supervisors also asked about remaining HUD funds related to prior awards; the department said it is in ongoing coordination with HUD and continues monthly disbursements but currently has no additional voucher funding to draw from the waiting list.

The department sought the three positions as operational needs to reduce backlogs, lower counseling caseloads and ensure inspection continuity.