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County dispatch center reports improvements, council presses staff on address/VoIP issues after delayed park response
Summary
Staff from the county dispatch/PSAP presented the annual report on call volume, training, accreditation, and the ESInet transition; council members pressed for fixes to park phone/VoIP addressing after a delayed police response to an incident at Blossom Heath Park.
County dispatch representatives provided the council with an annual update on emergency dispatch operations, training achievements and technology upgrades, including plans for ESInet transition and Smart911 public education.
Staff reported the center remains accredited for emergency medical dispatch, is one of two in the state to hold that accreditation, and increased training opportunities (dispatchers attended 26 classes this year). The center also described upgrades funded by the 9-1-1…
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