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Delmarva Power waives late fees, suspends disconnections as customers report record winter bills
Summary
Delmarva Power told the Eastern Shore delegation it has taken immediate relief steps for customers after a record winter usage spike, and outlined customer-support options and planned communications; delegates pressed for a mock bill and historical rate changes.
Annapolis, Feb. 7 — Delmarva Power told the Eastern Shore delegation on Friday it has taken a series of immediate measures to assist customers facing unusually high winter bills after a record January usage peak.
Marcus Beal, director of external affairs for Delmarva Power, said the company is temporarily waiving late-payment fees for January and February, has suspended disconnections for nonpayment in February and is waiving deposits for customers restoring service. "We are waiving late payment fees for both January and February," Beal said in the presentation.
What the company described
Delmarva said it has also extended call-center hours, added Saturday phone service for the foreseeable future, updated web pages with clear customer-assistance information, and scheduled community events where customers can bring bills and meet company representatives in person. The company said it will hold a customer assistance event at the Kent Island Library on Feb. 12.
Company officials told the…
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