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Massachusetts attorney general's office outlines low-income discounts, arrearage programs and hurdles to completion
Summary
The Massachusetts Attorney General’s Division of Energy and Ratepayer Advocacy briefed a PUC convening on low‑income discounts, arrearage management programs and efforts to raise participation and completion rates.
Attorney general’s office staff summarized Massachusetts protections for customers facing disconnection and described ongoing advocacy to improve program completion and accessibility.
"The attorney general's office houses the ratepayer advocate in Massachusetts," Jessica Friedman, Assistant Attorney General in the Division of Energy and Ratepayer Advocacy, said. She outlined statutory low-income discount rates (offered by every electric and gas company) and arrearage management programs (AMPs), which provide debt relief when…
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