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Eaton County 911 director reports NG911 advocacy, award and staffing updates
Summary
Kelly Cunningham, 911 director, told commissioners the dispatch center is pursuing quality-assurance improvements, supported federal legislation to designate telecommunicators as first responders, and received an outstanding call center award.
Kelly Cunningham, Eaton County 911 director, updated the board on training, technology and staffing for the county’s central dispatch.
Cunningham said a supervisor attended emergency medical dispatch quality-assurance training and the department is forming a quality-assurance team to ensure dispatchers follow proper medical-dispatch protocols. She described…
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