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Oxnard resident tells California Senate she lost life savings to tech-support scam, urges banking and tax changes
Summary
Lynn Knox told the California State Senate committee she withdrew cash, sold retirement assets and bought gold at scammers' direction after a tech-support pop-up; she urged requirements for trusted contacts, stronger withdrawal flags, three-day holds and a state tax deduction for victims.
Lynn Knox, a 72-year-old Oxnard resident, told the California State Senate Committee on Banking and Financial Institutions that a tech‑support scam cost her nearly all of her retirement savings and left her emotionally devastated.
Knox told the committee she first saw a pop‑up on her home computer warning that her device had been compromised and was instructed to call a number posted on the alert. "I was getting ready to retire, spend time with my family, and travel. I was working in my home computer and suddenly received a pop up message followed by loud sounds and flashing…
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