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Consultant: Olathe scores far above national averages in 2024 resident survey
Summary
ETC Institute presented results of the 2024 Direction Finder survey to the Olathe City Council, reporting strong resident satisfaction—including a 92% rating for overall quality of city services—and notable improvements in traffic flow, street maintenance and perceptions of safety.
Chris Tatham, chief executive officer of ETC Institute, told the Olathe City Council on March 4 that the city’s 2024 Direction Finder survey shows unusually high resident satisfaction with city services.
"The city of Olathe is at a whopping 92% satisfaction for the overall quality of city services," Tatham said, and he told the council that roughly seven in 10 respondents said city taxes and fees provide good value. The firm surveyed 2,034 residents over the course of the year, Tatham said.
Tatham said the survey identified traffic flow, maintenance of streets and public safety as the top priorities for…
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