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Boise Airport, community engagement to pilot Sunflower hidden-disability lanyard and staff training
Summary
City staff and Boise Airport staff proposed joining the Sunflower hidden-disabilities program to provide discreet, free lanyards and training for passenger-facing staff; outreach to disability advocates and tenant partners will accompany the spring launch.
Heather Zeitlin, the city's community accessibility program manager, and Shauna Samuelson, Boise Airport air service and marketing manager, told the council the city and airport will pilot the Sunflower hidden-disabilities program to help staff identify and proactively assist passengers who choose to display a sunflower lanyard.
Staff described hidden disabilities as mental, neurological or physical conditions not immediately visible…
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