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Community Waste Disposal presents 2023'24 review; council presses company on weather alerts and customer follow-up
Summary
Community Waste Disposal presented annual service metrics and said customer-service grievances have declined; council members sought better advance notification for weather delays and faster follow-up on reported spills and damage.
Jason Romer, president of Community Waste Disposal (CWD), and municipal coordinator Wanda Smith presented CWD's 2023 and 2024 annual review to the Glenn Heights City Council on March 18.
Romer said CWD's data show a year-over-year reduction in customer-service grievances of about 37% between 2023 and 2024 and further improvement into January 2025. He described changes in routes and staffing and noted investments the company financed with a $20 million municipal bond for CNG truck parking, expanded transfer-station capacity and…
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