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Department of Real Estate highlights outreach and emergency response tools for fire victims
Summary
The Department of Real Estate told lawmakers it has expanded consumer toolkits, launched a Home California podcast and reduced licensing call wait times while standing up an email and web form to track unsolicited purchase offers in fire-affected areas.
The Department of Real Estate told a joint Assembly and Senate oversight hearing it has expanded consumer and licensee education, increased staffing in licensing call centers and created dedicated email and web reporting channels to address unsolicited purchase offers and price-gouging following California wildfires.
Commissioner Chika Sanquist and Chief Deputy Marcus McArthur described the department’s work: the agency licenses roughly 430,000 brokers and salespersons, manages public report disclosures for new-home subdivisions and runs five offices across the state. The department said it has a staff of roughly 383 positions and an annual budget entirely supported by special funds, approximately $65 million.
Disaster response and consumer…
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