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Colleyville Police begin Power Engage text messages to 911/non-emergency callers for pre-arrival info and two-question surveys
Summary
The Colleyville Police Department has started using Power Engage to send informational texts to people who call 911 or the non-emergency line, including pre-arrival details and a two-question satisfaction survey; the texts cannot be used to report emergencies or file formal complaints and recipients can opt out.
The Colleyville Police Department informed the City Council on March 4, 2025 that it has begun using a new communication platform, Power Engage, to send text messages to people who contact 911 or the department’s non-emergency line.
According to the staff briefing, Power Engage will send…
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