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City reports drop in short‑term rental listings after compliance work; 979 listings remain, 712 licenses renewed
Summary
The Division of Revenue told the General Government and Planning Committee that short‑term rental listings identified by city software declined from roughly 1,300 to 979 after registration and compliance work, and that 712 license renewals generated about $115,000 in regulatory revenue.
The General Government and Planning Committee received an update March 4 from the Division of Revenue on short‑term rental (STR) compliance and licensing, including enforcement work, renewals and a new complaint hotline.
Wes Holbrook, Director of Revenue, told the committee the short‑term rental ordinance was adopted July 11, 2023, and that the city required a registration and licensing process with a renewal deadline of January 31 each year. As part of the compliance program, the city selected Granicus software to identify listings and manage complaints.
Holbrook reported that the number of identified listings fell from about 1,300 when the identification software first went live to 979 current listings at the time of the presentation. He said the city issued 16 citations in total (14 for operating without a license and two for nuisance violations), with roughly $4,700 collected and about $7,000 outstanding. One citation appeal was successful. He also said the city was working on notices for an additional set of properties and had several properties pending citation.
Licensing and revenue
Holbrook said 712 license renewals were processed (438 original properties plus 274 additional properties), producing about $115,000 in regulatory revenue. The city’s regulated license fees are $200 for the first unit and $100 for each additional unit annually; revenue must be used for STR regulation including software and staff costs, Holbrook said.
Hotline and enforcement
The city launched a short‑term rental hotline late in 2024 that integrates with the Granicus software. Complainants can submit voice calls, photos and videos; staff can view call transcripts and contact emergency or non‑emergency police when requested by complainants. Through the hotline the city logged 31 valid calls (some had been test calls or out‑of‑jurisdiction), mostly about noise and unlicensed operations. Holbrook said some listings are difficult to identify when operators intentionally mask addresses and photos online.
Operational notes and next steps
Holbrook said staff made extra efforts during the first annual renewal cycle (mailings, phone and email outreach) and that winter weather delayed some postmarked renewals. The Division of Revenue uses Paymentus/JPMorgan for online payments; auto‑renew functionality is not yet available but is planned as a later phase of the licensing software rollout. Staff said they continue to identify listings through the software and to work through the remaining notices and citations.
Ending: Committee members thanked the division for the work. Staff said they will continue enforcement and process refinements and will bring updates on identification, citations and software implementation as those items progress.
