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Commission approves one-year extension for water-bill payment vendor after debate over convenience fee and consumer hardship
Summary
After debate about a proposed increase in the online payment convenience fee, commissioners approved a short-term contract extension with conditions and asked the administration to explore a relief option for low-income residents.
Miami-Dade County commissioners on March 4 approved a temporary extension of the county’s electronic payment processing contract for water and sewer bills after a heated discussion about a new convenience fee the vendor proposed to charge customers.
The dispute began after the vendor ACI sought a higher per-transaction convenience fee to cover the increased costs of processing large, high-value card transactions. ACI representative Tony Carmona told the board that the company’s costs rise steeply for very large payments…
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