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WMATA and DDOT brief council on Better Bus network rollout; temporary signs and staffing planned for June
Summary
WMATA told the council it will start installing temporary bus signs for the Better Bus Network and has trained operators, but some street changes will be implemented after the initial launch and the agency will use a day-one all‑hands customer service approach.
The Committee on Transportation and the Environment heard detailed operational planning for WMATA—s Better Bus Network on March 3. WMATA officials said operator training is ahead of schedule, temporary signage installation has begun and the authority will stage customer service staffing for day‑one of the redesign.
WMATA said it must physically touch more than 11,000 bus stops across the region to implement the plan and that not every street treatment (for example dedicated curb changes) will be in place on day one. "All of them will not be in place on day 1. We anticipated that because there's just so many changes that's necessary," said the agency—s operations lead during testimony. The authority said temporary detours or temporary stops might be used…
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