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Boerne releases 2024 citizen survey: traffic and growth top resident concerns
Summary
City staff presented the 2024 Boerne citizen survey showing mobility (traffic) and growth management as leading concerns; the report also showed a net promoter score of 59 and roughly 1,600 responses, with new geographic breakdowns for respondents outside city limits.
City staff on Wednesday reviewed results of the 2024 Boerne citizen survey, which drew nearly 1,600 responses and found mobility (traffic/congestion) and growth management to be the top areas of concern for respondents.
Christy Stark, assistant city manager, told the commission the survey is available as an interactive dashboard on the city website and emphasized staff’s new ability to break out results by geographic area outside the city limits (for example, Esperanza, West Side of Highway 46, Comfort corridor). The change allows staff and council to see how opinions differ between city residents and the larger Greater Boerne/Kendall County area that uses city facilities.
Key takeaways presented by staff included a net promoter score of 59 on a 0–100‑style scale (measuring how likely respondents are to recommend Boerne as a place to live), mobility and traffic accounting for about 35% of open comments, and 49% of respondents ranking city parks and open spaces as a top amenity for additional resources. The survey also showed that managing growth and density through land‑use and zoning was a top priority (56% of respondents named it important).
Stark said the dashboard allows filtering by demographic attributes and by geography; she described the data as a planning tool used by staff and council during budget and bond‑planning processes. "So our promoter score is 59, which is extremely good," she said. Stark and commissioners noted the sample skews older — a large share of respondents were in age brackets 60 and up — and staff said they used multiple outreach methods (social media, council emails and public notices) to solicit responses.
Commissioners asked about response volume and follow‑up to respondents. Staff said the results were posted on the city website and that council members had used the data in setting priorities; staff also said they would check whether individual respondents received an automated acknowledgement beyond the site posting. Commissioners praised the tool as useful for budgeting and priority setting.
