Get Full Government Meeting Transcripts, Videos, & Alerts Forever!
Enforcement unit reports SharePoint migration, caseload of 450 and continued DFI/AG collaboration
Summary
The board's enforcement unit said it migrated complaint files to SharePoint, automated reports to track case stages, and that six analysts currently handle 450 complaint cases; cases referred to the Attorney General averaged 639 days to final outcome in Q3.
Carol Phelps, manager of the enforcement unit and the board—s Consumer Protection Services program, updated members on enforcement operations, case volumes and recent technology changes.
Phelps told the board that the unit migrated its document storage to SharePoint and implemented automated reports and workflows to track items such as cases out for board vote, compliance payments received and disciplinary reporting. She said the unit currently has about 450 complaint cases at various stages being handled by…
Already have an account? Log in
Subscribe to keep reading
Unlock the rest of this article — and every article on Citizen Portal.
- Unlimited articles
- AI-powered breakdowns of topics, speakers, decisions, and budgets
- Instant alerts when your location has a new meeting
- Follow topics and more locations
- 1,000 AI Insights / month, plus AI Chat
