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DeKalb officials report improving 911 service levels and plan next‑generation 911 cutover for Aug. 13
Summary
DeKalb County’s 911 director updated commissioners on staffing gains, monthly call‑answer service levels, and a planned Next Generation 911 phone-system cutover tentatively scheduled for Aug. 13; county leaders also discussed a mid‑year $2 million overtime request tied to staffing and training.
Director Swain, the county’s 911 director, told the IRPS Committee that staffing has increased and the department now fills 126 of 130 funded positions, up from 89 when she took the role in December 2023. The department raised starting pay to $46,800, gave communications officers a 15% raise and other staff a 10% raise, and implemented morale programs aimed at retention.
Service-level statistics presented to the committee show month-to-month variation: December 2024 service level 54% (baseline), January 2025 61% with 51,116 calls (affected by ice storms), February 44,735 calls at 74%, March 51,448 calls at 75%, April 49,933 calls at 75%, May 53,997 calls at 65%, and June 1–24 40,702…
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