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Frontier contract: Conroe gets first trucks, app training and outreach materials as rollout continues
Summary
City staff and Frontier Waste representatives said 13 of 17 collection trucks are on site, staff training and a customer app will be launched in September, and printed route maps and calendars will be mailed to customers.
Representatives from Frontier Waste and city staff updated the council on the city’s new solid‑waste collection contract and transition plan.
Rollout status: Frontier representatives said 13 of an expected 17 collection trucks are already in Conroe, with the remaining residential units expected within 25–30 days to allow finish work and final preventative maintenance to be completed. Frontier staff said mechanics and software trainers (including Jean Redmond, the TrackEasy developer) will train city crews and vendor employees; in‑person tutorials and printed materials will be available when the app and new service calendar are activated.
Customer tools and education: Frontier showed a draft service map and a first‑year brush/bulk calendar staff said will be available online and in print; staff recommended mailing the map/calendar with utility bills when the system goes live. The contractor said the app will be enabled citywide in September, and until then residents who check addresses in the app will see a message that the contractor does not yet service that territory.
Operational notes: Frontier staff said carts are being staged and an office build‑out for mechanics is underway; staff committed to monthly updates to council during the early transition period and to targeted outreach for residents who need in‑person assistance using the app.
Council discussion and next steps: Council members asked that educational maps be mailed with utility bills in September and urged robust in‑person assistance for residents who lack internet access or are not technically fluent. Staff and the contractor said they would provide monthly rollout updates to council.
