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Resident complains of unexpected $872 water bill; asks Pico Rivera to improve billing notifications
Summary
A longtime resident told the council she received an $872 water bill she said she did not see prior door notices about and asked the city to improve how customers are notified of billing and urgent meter issues; city staff agreed to follow up offline.
During public comment at the June 24 council meeting, Yolanda Martinez, a longtime Pico Rivera resident and recently retired county employee, said she unexpectedly received an $872 water bill after a prior bill of about $375. Martinez said a city employee told her a notice had been left on her door but she said she did not receive it. Martinez said she…
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