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Dane County adopts alternate, escalation and delegate options to cover approvers on leave
Summary
County staff and Granicus reviewed options for ensuring approvals proceed when primary approvers are absent, including out-of-office alternates, automated escalation, manual escalation, delegation and mobile access via Insight.
Dane County staff and a Granicus representative used a vendor training call to review and adopt practical ways to ensure time-sensitive approvals continue when primary approvers are unavailable.
The clerk’s office example dominated the discussion: Scott McDonald, the county clerk, is often the final approver for agenda items and occasionally is at conferences or otherwise away. Granicus demonstrated three options county staff can use to cover his approvals: setting an out-of-office alternate in Legistar, relying on the automated escalation function…
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