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Planning commission approves conditions on Carol’s Community Care and schedules 90‑day review
Summary
The Planning Commission approved amendments and updated operational conditions for Carol’s Community Care to address calls for service and neighborhood compatibility, requiring secured perimeter access, a 24‑hour on‑site manager, a phone tree and a medical-transport agreement; staff will review implementation in 90 days.
The El Cajon Planning Commission on June 17 approved an update to the conditional use permits for Carol’s Community Care, a residential care facility at 523 Emerald Avenue, adopting additional operational conditions designed to reduce police and fire calls for service and improve compatibility with neighboring properties.
City planner Noah Alvey told commissioners staff had observed an increase in calls for service during 2023 and 2024 and that a prior April 2024 review had not resolved the problems. “On April 16, 2024, the planning commission conducted a review ... ultimately decided not to schedule a public hearing based on assurances from the operator,” Alvey said, but continued calls and complaints led staff to return with proposed conditions. Staff proposed measures including securing the facility perimeter so guests cannot enter without contacting on-site staff, a phone-tree system to ensure calls are answered if the primary manager…
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