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Council to consider three-year ThinkGuard disaster-recovery contract for city data
Summary
IT recommended a three‑year hybrid on‑premises/cloud backup and disaster recovery contract with ThinkGuard; staff said the first year cost is higher because of hardware, and a disaster-recovery plan would be delivered within 30–60 days after contract start.
Dave (IT) asked the council to approve a three-year contract with vendor ThinkGuard to provide data backup and disaster-recovery services and produce a written, customized disaster-recovery plan.
Dave said the ThinkGuard proposal is a hybrid model that stores backups on premises and in the cloud; the vendor will provide an appliance in year one and can spin up failed servers in the cloud to permit continued access while on-site hardware is repaired. "They will alert us if they see any anomalies... and it is a 3-year contract," Dave said, adding the first year cost is higher because of the hardware purchase.
Councilmember Don Webb asked whether the service would cover all on‑premise databases and common cloud tools. Dave answered that the service covers the on‑premise data and provides some 365 coverage (to be confirmed for specific services such as Teams). Nancy asked when the written disaster-recovery plan would be provided; Dave said he expects the vendor to deliver the plan within 30 to 60 days after contract activation and that it is one of the first deliverables.
Staff said a current vendor had provided lower pricing but ThinkGuard offered a broader set of services. The contract was scheduled to be placed on the Monday council agenda for formal approval.
