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SVP details reliability performance, outage-management tools and customer responsibilities ahead of new OMS launch

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Summary

SVP highlighted strong reliability metrics, said it will launch an outage‑management system (OMS) in summer 2025, and urged large customers to maintain high‑voltage-qualified staff, critical spares and clear single points of contact (Key Customer Representatives) to speed reenergization after customer-caused faults.

Silicon Valley Power (SVP) used its State of the Utility briefing to review reliability performance, describe new outage-management tools and remind large customers of responsibilities that affect system safety and restoration times.

SVP staff said the utility benchmarks reliability with the American Public Power Association’s eReliability tool and that SVP continues to report low interruption metrics compared with regional utilities. Chris Karwick, assistant director of customer development and project management, said SVP earned the RP3 Diamond recognition for reliability, safety and system improvement and described three commonly used reliability indexes (CAIDI,…

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