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Delegate seeks statewide landlord‑tenant hotline housed at DHCD to track repair complaints and patterns
Summary
Delegate Terry Hill proposed HB 1177 to create a centralized repair and maintenance complaint hotline and complaint repository for tenants, moving the eventual operation to the Department of Housing and Community Development’s Office of Tenant and Landlord Affairs.
Delegate Terry Hill told the committee HB 1177 creates a single reporting channel for tenants to report unresolved repair and maintenance issues, with a repository of complaints the state and local agencies can query to spot patterns of neglect.
Hill said the bill grew from constituent contacts and follows the 2024 creation of the Office of Tenant and Landlord Affairs. He described the proposal as a companion tool that would direct tenants to legal services, local code enforcement or housing agencies, and aggregate complaints to reveal possible systemic problems by property managers…
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