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Staff reports rising registration and fee compliance; 87 properties remain out of compliance
Summary
Staff told the Rental Housing Committee on Feb. 27 that registration and fee payment compliance has increased after system consolidation and targeted outreach, though 87 properties remain out of compliance and staff will send noncompliance letters and continue outreach.
Staff updated the Rental Housing Committee on Feb. 27 about compliance with CSFRA and MHRSO annual registration and fee requirements, reporting improved compliance after targeted outreach and system changes but noting remaining noncompliant properties.
Staff told the committee that the city consolidated fee payment and registration into a single online portal in 2024 and markedly increased targeted outreach (direct emails, phone follow‑ups, workshops, and help‑center hours). As a result, fee payments due by Jan. 31 rose from prior years — staff reported 83% of CSFRA properties had paid the fee by the Jan. 31 due date and that, as of the midday of the meeting day, about 89% of fee payers were already in compliance. Year‑to‑date fee payment compliance across all years remains in the high 90s for total collections. Registration compliance also rose: 83% registered by Jan. 31 and about 88% by the day of the meeting. Staff said 87 properties remain out of compliance and that the division will mail first and second noncompliance letters (the second letter will be copied to tenants and translated into English, Spanish, Chinese and Russian).
For mobile‑home park regulation (MHRSO), staff reported full compliance for the six parks covered: all six had paid fees and registered by the due date in 2025.
Committee members asked for more detail about the small number of persistent noncompliant landlords. Member Amber Cox said she wants the staff to report back on whether the same landlords repeatedly appear as the “stragglers” and whether additional enforcement options or targeted outreach could reduce the last percentage point of noncompliance. Staff replied they are using other city databases (for example utility billing contacts) and more proactive direct outreach to identify updated contact information for property owners and that such outreach has improved compliance in many cases.
Staff also summarized upcoming outreach events: property owner workshops, landlord help center hours, tenant workshops, and targeted assistance for both landlords and tenants as registration deadlines and one‑time utility adjustment deadlines progress.
No committee vote was required; staff will proceed with mailings and continued outreach and return with updated compliance numbers later in 2025.
