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Irving unveils preview of new website and CRM app; city plans .gov migration and expanded mobile reporting
Summary
Communications staff previewed a redesigned city website and a new customer-relationship management portal (report-a-concern) with a mobile app; the city plans a move to the .gov domain and phased outreach to residents and employees.
Irving communications staff presented a preview of a redesigned city website and a new customer‑relationship management (CRM) portal intended to replace the city's older "report a concern" system.
April Riling, director of communications, said the redesign replaces a decade‑old site and will pair a public-facing extranet with a staff intranet and an integrated CRM selected under a contract approved…
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