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Richmond Ambulance Authority Presents 2024 Annual Report; Committee Seeks Call-center Performance Data
Summary
Chip Decker, CEO of the Richmond Ambulance Authority, delivered the authority—s 2024 annual report and answered committee questions about the city—s transfer of emergency medical dispatch responsibilities from RAA to the Department of Emergency Communications; committee members requested comparative call-center performance data.
Chip Decker, chief executive officer of the Richmond Ambulance Authority, presented the authority—s 2024 annual report to the Public Safety Standing Committee and noted the RAA submitted a written report to the clerk—s office as required by city code.
Decker said the report highlights community outreach, operational statistics and financial reports, and cited performance figures including 98.5% overall patient satisfaction and a top-box engagement score of 82%. He said the authority responded to roughly 53,000 calls and…
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