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South Salt Lake reviews communications after FlashVote survey; city to switch email platform, boost targeted outreach
Summary
Council heard results from a December FlashVote survey showing 215 responses and about 39% rating city communications "good" to "excellent." Staff outlined steps including a March move to Constant Contact, improved website search and ADA work, more targeted social media and a community value survey timed for the FY26 budget process.
At its Feb. 26 meeting, the South Salt Lake City Council heard a presentation from city communications staff on the results of a December FlashVote survey and planned changes to how the city reaches residents.
Julie Taylor, deputy director of neighborhoods, said the communications team will prioritize email, website improvements and targeted social outreach as part of an expanded effort to reach residents. "We do a lot with a little, but the best thing we have going for ourselves is the passion," Taylor said.
Joseph Dean, the city's communications manager, told the council the FlashVote survey drew 215 responses and showed roughly 39% of respondents rated the city's communications from "good" to "excellent." "That's promising, but obviously there's a lot of room for improvement," Dean said. He added that residents told staff they want more information about infrastructure projects,…
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