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City previews redesigned websites, plans search bot and customer account tools
Summary
City staff showed council a staged redesign of five Richland websites, described accessibility and mobile improvements, previewed a CitiBot search assistant to be named "Cory City of Richland," and said a My Meter account app for utility customers will replace the current eCare system and launch soon.
The City of Richland presented a staged redesign of its main website and four departmental subsites and outlined plans for a search bot and an online utility account tool.
City staff said the redesign is part of the city’s strategic plan and aims to improve mobile and accessibility features, reorganize content by search patterns, and create an editorial governance process.
Holly Alexander, a city staff member, said the goal was "to align with the City's strategic plan" and to make the sites "more accessible, mobile friendly, [and] search centric." Alexander walked council through a staging site provided by vendor Granicus, and showed subsite previews for the Richland Public Library, parks and public facilities, a business/economic development site and the Benton County Emergency…
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