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Residents press City Hall to highlight cut-off notices, clarify senior discount and explain commercial water rates
Summary
A Port Arthur resident urged clearer bill formatting and an explicit ‘senior discount’ label after complaints that discounts appeared only as a miscellaneous line on bills; water officials said turn‑off notices are printed in red and staff will pursue a billing-system change.
Port Arthur residents asked council and city water officials on Feb. 25 to make water bills clearer and to show senior-service discounts explicitly on monthly statements.
Joan Jones, a resident of East 10th Street, told the council many older customers miss the cut-off notice and are charged a $25 penalty because the past-due or turn-off information does not stand out. “When you have a cut off notice, could you please find some kind of way to highlight that so it…
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