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City launches Ask GTX consolidated customer service portal and 24/7 knowledge base
Summary
City staff unveiled Ask GTX, a consolidated citizen service platform with an online portal, knowledge base, phone ambassadors and an upcoming mobile app and texting capability; staff said the system centralizes service requests and offers tracking, routing and departmental metrics.
City staff presented the launch of Ask GTX, a consolidated customer service platform designed to centralize service requests, provide a searchable knowledge base and improve tracking and response for residents, visitors and departments.
Seth (city staff) described Ask GTX as a single platform that replaces multiple outreach channels for non‑emergency requests while preserving phone and email access. The system collects information tailored to each request type, routes submissions to the appropriate department, allows residents to attach photos…
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