Get Full Government Meeting Transcripts, Videos, & Alerts Forever!
Richmond Ambulance Authority delivers 2024 annual report; council members ask for call‑center data
Summary
Chip Decker presented the Richmond Ambulance Authority's 2024 annual report and described call‑volume, patient satisfaction and accreditation status.
Chip Decker, chief executive officer of the Richmond Ambulance Authority (RAA), presented the RAA's 2024 written annual report to the Public Safety Standing Committee, as required by city code section 2‑7‑73.
Decker said the report, submitted in early December, summarized outreach, operations and financials. He cited an overall patient satisfaction rate of 98.5% and a top‑box patient engagement rate of 82%. He said RAA responded to about 53,000 calls and handled more…
Already have an account? Log in
Subscribe to keep reading
Unlock the rest of this article — and every article on Citizen Portal.
- Unlimited articles
- AI-powered breakdowns of topics, speakers, decisions, and budgets
- Instant alerts when your location has a new meeting
- Follow topics and more locations
- 1,000 AI Insights / month, plus AI Chat
