Colin Hill, chief information officer for Indianapolis and Marion County and director of ISA, told the Information Technology Board on Feb. 25 that a pilot for the Windows 11 upgrade has finished and agency rollouts are under way.

Hill said the pilot results have been positive and that ISA will continue deploying the upgrade to departments throughout the year. "All signs are are looking really good," he said.

Hill summarized several enterprise projects and operational metrics that the board monitors. He said he adjusted the schedule for the GIS upgrade; the project timeline now shows work continuing through 2026 and the schedule entry reads in the presentation as "February 20 eighth of 20 26." Hill said most work will be completed this year with ongoing support into 2026.

On criminal-justice information services (CJIS) compliance, Hill said a planned audit appears to have been delayed and that the office will extend its internal deadline, continuing work toward alignment and moving the target to the end of the year.

Hill also announced a formalized partnership with InnovateUs and that ISA has scheduled two internal AI workshops in April; he said a press release about the partnership would be issued "later, today or tomorrow." He cautioned dates might change and said details would be shared with the board when finalized.

Hill reported on City-County Building (CCB) space moves tied to a restock and reconfiguration project, saying Office of Corporation Counsel was moving back to its 16th-floor location and the Mayor's Action Center would move to the sixth floor. He said the Youth Services Center project is complete and that staff are in a hyper-care period to monitor operations.

On vendor performance, Hill said vendor service-level agreements were met in January except one: a service-desk average speed to answer (ASA) fell short after a plan change temporarily cut remote users off the Internet. Hill said the vendor Bell posted an ASA of 94.76% against a 95% requirement. "It was a very, unexpected issue," he said.

Hill reported customer satisfaction for the ticketing system rose to 99% in January 2025. He closed by inviting board questions on the report.

The board also received a brief finance update noting early-year encumbrances were within expected range and that chargebacks would be billed beginning in April.

What it means: the city is continuing multiple foundational IT upgrades and vendor-managed services while tracking operational impacts. The delayed CJIS audit and a missed ASA highlight ongoing compliance and vendor-management tasks the board will watch as projects proceed.