Get Full Government Meeting Transcripts, Videos, & Alerts Forever!
Get email alerts on the Staff Report Ramp Amc topic
No spam. Unsubscribe anytime.
Executive director introduces deputy director; staff outlines RAMP go-live, call-volume spike and AMC reporting deadlines
Summary
Executive Director Buckholtz introduced Vanessa Burgess as the new deputy executive director and updated the board on a higher December call volume, the upcoming RAMP system go-live timed with the fiscal-year change in late summer, AMC National Registry mandatory reporting due in March, and a refocus of grant activity toward technology expenses.
Executive Director Buckholtz opened staff reports by introducing Vanessa Burgess as the board's new deputy executive director. Burgess, he said, previously served as general counsel at the Texas Real Estate Commission and will work primarily with the commission and board staff.
Buckholtz highlighted operational items: a spike in customer-call volume around the December holidays (he noted staff recorded roughly 23'24% of the month's call volume in the final two days of December, compounded by a brief power outage), which temporarily increased call-hold times but was described as an anomaly the agency expects to recover from. He also told the board that the AMC National Registry mandatory reporting period is open and that registered AMCs operating in Texas must submit reports and pay the associated ASC-transmitted fees by March; the board is tracking submission rates compared with previous years.
On technology, Buckholtz said the agency finalized a go-live date for the RAMP licensing system that will coincide with the agency's fiscal-year change (late August/early September) and staff will encourage early renewals during the transition. He said the ASC's grant guidance prompted a pivot in the agency's federal grant focus toward technology expenses related to the RAMP project (for example, equipment and laptop refreshes) because certain activities to "reduce barriers to entry" were deemed not clearly eligible under Title XI funding.
Buckholtz also reminded board members that personal financial statements are due in April for anyone who served at least one day as a board member in 2025. He thanked staff for their work and recognized the team for the agency's operational efforts.
Why it matters: Staffing, system transitions and compliance deadlines affect licensees directly; the RAMP implementation and related grant adjustments will influence how license and renewal workflows operate in the near term.
On the record: Buckholtz asked the board to encourage early renewals during the RAMP transition and said staff will provide additional guidance as the go-live approaches.
