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Clovis proclaims February as 2-1-1 month; United Way highlights regional referral service
Summary
The City Commission issued a proclamation recognizing 2‑1‑1 month and heard from United Way of Eastern New Mexico about the local 2‑1‑1 helpline that connects callers to human services across nine counties.
The Clovis City Commission on Thursday proclaimed February 2024 as 2‑1‑1 month and heard a presentation from United Way of Eastern New Mexico about the region's 2‑1‑1 information-and-referral service.
United Way representative Erin Birch told the commission that the local 2‑1‑1 call center answered more than 2,700 calls last year and helps callers locate resources for food, housing, elder care, mental-health crises and other needs across nine counties in eastern New Mexico.
"2‑1‑1 is a three-digit, easy-to-remember number for people to call when life has thrown them challenges," Birch said. She described the service's database of churches, nonprofits and government programs and its role helping callers navigate eligibility and paperwork.
Why it matters: Birch said housing and utility assistance are the most common needs and the most persistent unmet demands in the Curry–Roosevelt area; United Way also provides direct, limited financial assistance for rent, utilities, transportation and urgent home repairs.
Proclamation and outreach: Mayor Mike Morris read a proclamation noting that United Way of Eastern New Mexico has operated 2‑1‑1 for 16 years and that the local program answers calls in English and Spanish. The proclamation said the program helped 2,772 callers in February 2024 (as recorded in United Way's materials provided to the commission).
Officials praised the service and suggested expanding public awareness. Commissioner comments were uniformly supportive: one commissioner thanked United Way "for the services that you provide," and the commission voted to adopt the proclamation.
Additional detail: Birch distributed a printed Curry–Roosevelt area brochure and a 2024 call log showing call categories; she said the United Way's 2‑1‑1 covers Curry, Roosevelt, Quay, De Baca, Harding, Union, Guadalupe, Colfax and Lincoln counties and also promotes related numbers such as 988 for mental-health crises.
The commission's recognition will be part of United Way's regional awareness activities for the month.
