Boise Public Works completes reorganization and outlines measurable goals for utilities, asset management and customer service

Boise City Public Works on Thursday described a multi-year internal reorganization intended to align leadership, staffing and programs across utilities and support services and to introduce a formal objectives-and-key-results program to track measurable progress.

The reorganization creates three branches—Shared Services, Water Renewal Services and Core Services—led by newly assigned deputy directors, Director Steve Burgos said. Shared Services will consolidate engineering, finance/administration, organizational strategy and utility billing support; Water Renewal Services will centralize utility design, construction and operation under a single deputy; and Core Services will fold materials management, facilities program management, fleet and real estate into an enterprise-oriented branch.

Burgos said the change came after roughly 18 months of study that included surveys and interviews with staff and multiple organizational prototypes. "We recognized that how public works was set up really hadn't changed for several decades," Burgos said. He described aims of the…