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Charles County schools detail steps for resolving family concerns; chief of schools cites 48‑hour response standard
Summary
At a Feb. 4 virtual town hall, Charles County Public Schools outlined a recommended chain of contact for families with school concerns and said the district’s standard is to respond within 48 hours.
CHARLES COUNTY, Md. — During a Feb. 4 virtual town hall, Charles County Public Schools staff walked families through the district’s recommended steps for resolving school-level concerns, described a standard 48‑hour response window for school staff, and said the district is developing a “code of parent conduct.”
Tracy Chapmanware Thomas of the Department of Community Engagement and Equity presented a stepwise contact path parents should follow: begin with the student’s teacher; if needed, consult the school counselor; then the assistant principal and principal; escalate to the office of school administration and leadership (executive directors Jamie Whitfield Coffin, Erica Williams and Richard Connolly were named as school executive directors); then the chief of schools, Dr. Marva Jones; then the…
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