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Franklin committee backs changes to utility customer service policy, forwards resolution to full board
Summary
The Budget and Finance Committee recommended that the Board of Mayor and Aldermen consider updates to the city's customer service policy that remove BOMA as a formal appeal venue and codify an exception to sewer charges for certain irrigation/service-line leaks; the recommendation passed by roll call vote.
The Franklin City Budget and Finance Committee voted to forward Resolution 2025-24, an amended customer service policy for municipal utility customers, to the full Board of Mayor and Aldermen for final action.
Jessica Davy, with the billing and licensing department, told the committee the draft removes language that had listed the board (BOMA) as a formal step in the appeal process and formalizes how the city handles high-bill leak adjustments. "We are removing the language that indicates that appeal should be brought to Boma," Davy said, adding…
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