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Boerne staff engagement rises; city cites training, recognition programs
Summary
City staff presented findings from the latest Gallup Q12 employee engagement survey showing steady improvement since 2020, increases in recognition and development scores, and a decline in actively disengaged employees. City leaders said the results will inform budget and staffing decisions.
Mary Kelso, a city staff presenter, told the Boerne City Council at a Jan. 30 workshop that the city’s third Gallup Q12 employee engagement survey shows steady gains since 2020 and that the results will help shape budgeting and staffing choices.
The survey had 249 respondents from a workforce of about 300, Kelso said: “Our initial mean was 372 … in 2022 went to 394, and this year, up to 401.” She reported 49% of respondents are “engaged,” 41% are “not engaged” and 10% are “actively disengaged.” Kelso added the engagement ratio is now about 4.9 engaged employees for every actively disengaged employee.
The numbers matter because, city staff told the council, higher engagement drives productivity, retention and service delivery.…
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