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CITT ambassador program marks second anniversary as county rolls out app rewards and real‑time alerts
Summary
The Citizens' Independent Transportation Trust reviewed community engagement work and the CITT ambassador program, which reported more than 200 approved ambassadors, expanded survey volume and new app features to integrate E‑ZPass credit rewards and real‑time reporting to DTPW.
OCITT staff told the Citizens' Independent Transportation Trust on Jan. 29 that the CITT ambassador volunteer program has grown to about 200 approved ambassadors and that the program is integrating its mobile app with reward features and real‑time complaint dispatch to the Department of Transportation and Public Works.
Carla Damian, chief community engagement officer for OCITT, and Cheryl Metzel, who leads the ambassador program, briefed the trust on outreach, social media and ambassador milestones. Damian said OCITT participated in municipal and civic events across the county…
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