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City hires Hagerty for winter‑storm response assessment and recovery planning after water‑plant outage; council member faults communications
Summary
City emergency management and consultant Hagerty Consulting are developing a disaster recovery plan and an incident‑specific annex after a winter storm and water‑treatment plant outage; the committee heard a detailed timeline of response and sustained criticism from a committee member who said residents lacked timely notice and assistance.
Steven Willoughby, director of Emergency Communications, Preparedness and Response and the city’s emergency coordinator, told the Public Safety Standing Committee that the city activated an emergency operations center (EOC) after a January winter storm and a water‑treatment plant power outage on Jan. 6 that led to a boil‑water advisory and a citywide water distribution effort.
“On January 6, that's when the water treatment plant power plant had a power outage and begins to flood. At that point, we changed the posturing of the emergency operations center from a virtual environment to a full activation,” Willoughby said.
Willoughby said inclement‑weather sheltering began Jan. 3 and that the boil‑water advisory and water distribution started the evening of Jan. 6. He said the EOC shifted from full activation to monitoring Jan. 11, and city operations largely returned to normal around Jan. 13.
To guide recovery and capture reimbursable…
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