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CityLink GM outlines paratransit limits, payment options and staffing challenges
Summary
CityLink general manager told the Mayor's Advisory Board about paratransit application denials, a minimum $20 diminishing-balance requirement, limited ability to accept debit/credit payments today, a $3 on-call day pass microtransit service, high driver turnover and an FTA on-time target of roughly 75% for ADA-required trips.
Lauren Stevens, general manager of CityLink, briefed the Mayor's Advisory Board for People with Disabilities on transit operations, payment options and staffing for Abilene's ADA paratransit and microtransit services.
Stevens said application denials can reflect missing documentation or failure to meet eligibility under ADA-based regulations for paratransit. "Typically, the denials of application could go between and, Amanda's the 1 that takes care of those. So they may not have all of the information in there," Stevens said.
On payment and accounts, Stevens described the service's diminishing-balance (DIB) system and a current minimum reload and use rule. "The diminishing balance process has changed... the least amount that you can put on is 20," she said. CityLink staff said…
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