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Audit finds widespread compliance gaps in San Antonio home-improvement programs; committee accepts report
Summary
The San Antonio Audit Committee accepted city auditor report AU 23-027, which found that Neighborhood and Housing Services Department (NHSD) home-improvement programs were not managed in accordance with NHSD policies; NHSD says corrective actions have been completed and the auditor plans a follow-up audit in early fiscal 2026.
The San Antonio Audit Committee on Jan. 14 accepted the City Auditor’s report AU 23-027, concluding that the Neighborhood and Housing Services Department’s home-improvement programs were not managed in accordance with NHSD’s internal policies and procedures.
The audit manager, Abigail Estevez of the City Auditor’s Office, told the committee that auditors reviewed 29 projects spanning NHSD’s major-repair, minor-repair and Under One Roof programs and found 27 with at least one instance of noncompliance. "Overall, our conclusion was that the home improvement programs were not managed in accordance with NHSD's internal policies and procedures," Estevez said.
The report identified specific weaknesses auditors said increase the risk of errors or improper payments. Examples cited included projects approved without required eligibility…
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