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Committee reviews DEC transition and Q3 2024 911 wait-time report; asks for follow-up on abandoned-call spike
Summary
Committee members heard an update on the DEC transition to the unified CAD/CAT system and reviewed Q3 2024 911 performance metrics, which show improvement on NENA standards but also a concerning September spike in abandoned calls.
Committee members received an update on the Department of Emergency Communications (DEC) stand-up and an overview of the Q3 2024 911 wait-time report. Staff indicated the DEC transition to operational control of the unified CAD/CAT (ICAD) system is scheduled to go live Feb. 13, and the committee heard that the new director is in place and staff are confident in the transition timeline.
On performance metrics, committee staff summarized that the DEC and telecommunicators are…
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